Support

MyFD Connect · help and contact

Help with MyFD Connect — the private communications app for volunteer and combination fire departments.

Getting help

MyFD Connect is used by volunteer fire departments. Most questions are answered fastest by your own department’s administrator, who manages members, roles, stations, channels, and permissions for your department. If something is wrong with the app itself, contact us directly.

Contact us

Email [email protected]. We aim to reply within two business days. Please include your department name, the device and OS version you are using, and the version number shown at the bottom of the app’s Profile screen.

Common questions

• I can’t sign in. Signing in needs your department’s access code and the email address your administrator invited. We email you a sign-in link — check spam, and make sure you open the link on the device you want to sign in on.
• I didn’t get the sign-in email. Ask your administrator to confirm the invited address, then use Request Department ID on the login screen.
• I’m not getting notifications. Check the alert level on each chat (tap the bell on the chat in Messages), and check that notifications are enabled for MyFD Connect in your device settings.
• How do I change my photo or phone number? Profile → edit your details. Your phone number is only shown in the directory if you turn that on.
• How do I delete my account? Profile → Delete account. This permanently removes your profile, mentions, form responses, channel memberships, and sign-in account.

Reporting a problem with content

Any message or announcement can be reported from inside the app, which sends it to your department’s administrators for review. You can also block another member so you no longer see their messages. For anything urgent that your administrators cannot resolve, email [email protected].

Privacy

See our Privacy Policy for what the app collects and how it is used.